Refund and Returns Policy

At NotanilFlora, we are committed to providing a high-quality online learning experience for all of our students. We understand that sometimes circumstances may change, and you may need to request a refund or cancellation. Please review our Refund and Returns Policy below to understand your options.

1. Course Access and Purchases

Once you purchase a course or enroll in a program, you will receive immediate access to the course materials. Our courses are digital products, and as such, we are unable to offer refunds for course content once the course has been accessed.

2. Refund Eligibility

We offer a 14-day money-back guarantee for all our online courses. If you are not completely satisfied with your course within 14 days of your purchase, you may request a full refund. To be eligible for a refund, you must meet the following criteria:

• You have not completed more than 30% of the course.
• You have contacted us within 14 days from the date of purchase, explaining why you are dissatisfied with the course.

To request a refund, please email our support team at support@notanilflora.fun your purchase details and the reason for your request. We will review your case and process the refund if you meet the above criteria.

3. Refund Process

• Refund requests will be processed within 7-10 business days from the date we approve the request.
• Refunds will be credited to the original payment method used for the purchase.

4. No Refunds After 14 Days

Refunds are no longer available once you have accessed more than 30% of the course content or after the 14-day period has passed. This policy is in place due to the nature of digital content, which cannot be returned once accessed.

5. Course Cancellations

If you decide to cancel your enrollment before accessing the course content, you may cancel at any time and receive a full refund. Once the course has been accessed, the refund policy above will apply.

6. Technical Issues

If you experience any technical issues or have trouble accessing the course materials, please contact our support team. We are happy to assist you in resolving any technical difficulties and ensuring you have full access to the course.

7. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to our support team at support@notanilflora.fun. We are here to help and will do our best to address your concerns.

8. Changes to This Policy

We reserve the right to update or modify this policy at any time. If we make significant changes to our Refund and Returns Policy, we will notify you by posting the updated policy on this page.

By purchasing our courses, you agree to the terms of this Refund and Returns Policy. Thank you for choosing NotanilFlora for your floristry education. We are committed to your satisfaction and to providing a valuable learning experience!